ePass - der neue biometrische Reisepass

  OPTION 2: Buy the Prepaid E-Pass Load I thought that when I buy a Prepaid E-Pass Load, I will be given a card similar to those used by telcos.   OPTION 3: Automatic or Manual Replenishment using a Credit/Debit Card If you’re the tech-savvy or adventurous type, then you may opt to simply fill-up the E-Pass Credit Card Authorization form to enroll your credit/debit card to replenish your tag. OPTION 1: Drive to the nearest E-Pass Office Your E-Pass can be loaded at Skyway O&M Offices located at Better Living Subdivision (at the back of SM City Bicutan), Nichols, C5, and Silangan exits. Remember the yesteryears when you buy something online (read as buy something over the telephone line) and the telemarketer will accept such order then processes it manually in the background. Now, the tricky part of which is loading the E-Pass tag which leaves you with three (03) options: (1) Drive thru any of the E-Pass offices. For automatic replenishment, once the E-Pass tag’s account balance goes down to PHP350, it will be reloaded with the amount specified when you forwarded the Credit Card Authorization form to them (minimum amount is PHP500). (2) Buy the prepaid load at selected establishments (like Shell Magallanes). The E-Pass tag kit now is cheaper as compared years ago – PHP2,100 that includes PHP400 worth of load (plus PHP40 if you’re to purchase it using a credit/debit card at Shell Magallanes – paging DTI. Now, to load the amount to your E-Pass tag, you will have to call 776. Otherwise, you will have to wait for the monthly statement emailed to you by Skyway O&M. I know that Skyway O&M is a big company, but can’t they just allot a portion of their income to invest for a real automated system for E-Pass replenishment.

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~ Most of the time when I pass by this area, my ePass tag kit is indeed read by your scanners at the toll booth, however, the barrier will simply NOT go up. The most recent one was last night, the toll booth teller even told me, "Sir, wala pong... " — I responded to her that it is rather IMPOSSIBLE, as I had topped up earlier yesterday with PHP500 worth of ePass load (and there’s something like PHP1,000++ of ePass load left prior to that reloading). The ePass lanes indicate CASH/EPASS, whereas there are three (03) lanes in that area. On the very first week when I started using my ePass tag, there was even a time I was asked to pay PHP35 at the Skyway-NAIA Exit since your sensors were unable to read my tag kit. Based on your website, using the ePass tag kits will lessen the time you spend at the Skyway exits, but what is happening is the exact opposite — it takes a minute or two before I can finally get through that exit. I had recently bought an ePass tag kit, thinking that it will be more of a convenience to me, especially that the Skyway started charging the exits at Villamor Air Base / NAIA Terminal 3 going to Makati — which is my usual route going home from work. To my surprise, after paying the toll and passing through the barrier, the ePass tag kit sounded a "beep" — meaning I was charged, AGAIN. Very bad experience for a first time (and excited) ePass customer/user. ~ The day after I purchased my ePass tag kit at Shell Magallanes, I tried calling the Customer Hotline 776.